Refund Policy

Last updated: October 12, 2026

Our Guarantee

PrimeReview takes action on every negative review you submit. If a review you ordered removal for is still live despite our work, you are entitled to a full refund for that specific review.

How Refunds Work

Refunds are evaluated per review, not per order. If you ordered the removal of multiple reviews and only some are removed, you will be refunded only for the review(s) that were not successfully removed.

To request your refund, contact us at primereviewpro@gmail.com with your order number. We review each case individually and process eligible refunds to your original payment method.

Timing

We allow a reasonable processing window (typically up to 30 days from your order date) to attempt removal before a refund is issued, since some cases take longer than our 72-hour average. If you believe your case has stalled, reach out and we'll check on it right away.

Non-Refundable Circumstances

Refunds do not apply when a review is removed and later reappears due to actions outside our control, or when the information you provided (such as an incorrect review link) prevented us from processing your case and you did not respond to our request for correction.

Contact

Questions about a refund can be sent to primereviewpro@gmail.com.